Comments on: Ask Your Website Users How You Can Improve: 4Q Review & Case Study

By: James Kershaw

James Kershaw — Tue, 26 Apr 2011 14:08:43 +0000

I’m using win 7 and IE9 and have run into problems with installing active x controls which 4Q asks me to do. The results questions are not displaying the same as I wrote them in my original survey questions. 4Q technicians are not responding to my emails. It all leads me to believe one has to be wary of free software.

By: timyeo

timyeo — Thu, 12 Aug 2010 12:45:19 +0000

Hi.

I’m interested in how you analyze the qualitative data that comes in from the open-ended questions.

There’s tons of data collected, and besides scanning or going through each response one by one, do you guys have more efficient ways of analyzing this data?

Thanks.

Tim..

By: convert mov to avi

convert mov to avi — Wed, 12 May 2010 11:53:43 +0000

I think it’s a good idea that a questionnaire is put on your homepage all the way. And UE will be recorded and researched.

By: Sally Sales Job

Sally Sales Job — Mon, 10 May 2010 06:45:57 +0000

That was really a great post and review, I use Google Analytics and have found that to be really helpful in getting the traffic I need and where to improve, although I have to say that I am going to take a look at this a little more, because there is nothing better than sometimes getting different opinion, like from one’s own client base in order to improve things.

By: Playsport Video

Playsport Video — Sat, 13 Mar 2010 12:56:10 +0000

The problem is that there are also other variables, the most important of which is how the person got to your webpage and what keywords they used.

By: Dell Morford

Dell Morford — Wed, 10 Mar 2010 08:52:20 +0000

I hope to get around to this sort of survey eventually but I do find it difficult to get the numbers of visitors needed to my site in the first place.

By: Mike B. Fisher

Mike B. Fisher — Fri, 27 Mar 2009 03:37:09 +0000

I like the idea of 4Q but as a usability professional I feel you’d gain a lot more insight from actual user testing. That’s not to say that tools like 4Q and clicktale etc. don’t have their place – they certainly do. But the big plus of face-to-face user testing is a much deeper level of insight, and the ability to ask follow-up questions when respondents give you interesting feedback. In a perfect world I think everyone who runs a website would use automated survey tools in addition to periodic user testing.

By: Rofikul Islam Shahin

Rofikul Islam Shahin — Sat, 14 Feb 2009 09:41:16 +0000

To be honest, I came here just for a backlink, but damn, you made me read the whole post and some other! Great post! Didn’t even know about 4Q!

By: Hurghada Clinic

Hurghada Clinic — Sat, 07 Feb 2009 18:52:47 +0000

Thanks for you time to write such a informative blog. and to this specific topic. i think i will apply this tips at my website but do you think it will need profesional to apply it or i can try my self at first to promote this project of my clinic at hurghada.

By: Team Building Activities

Team Building Activities — Sat, 07 Feb 2009 17:49:47 +0000

I totally agree, I think 4Q, along with Clicktale and Website Optimizer brings a huge value in making you website better…